FREE WORLDWIDE SHIPPING ON ALL ORDERS

FAQ

Invisible Film

Installation

Tempered Glass

Installation

    Liquid Glass

    Installation

      Payment and Ordering

      Shipping

      Returns


      Invisible Film

      Q: What is Ultimate Shield Invisible Film?

      A: Ultimate Shield Invisible Film is the best protection for your devices. Our Invisible Film is made from the toughest, clearest film available. It has an ultra scratch proof layering and has self-healing capabilities to provide amazing protection with an invisible finish.

      back to top

      Q: How durable is Ultimate Shield Invisible Film?

      A: The film is ultra durable. Ultimate Shield provides military grade protection. The film was originally designed to protect military equipment and exotic car paint jobs for life.

      back to top

      Q: Does it come pre-cut or do i have to cut it?

      A: Ultimate Shield is designed and laser precision pre-cut for each device.

      back to top

      Q: Will it affect the touch screen sensitivity?

      A: Ultimate Shield protects your screen without affecting your screens quality, image or touch.

      back to top

      Q: Will it make the screen hazy or unclear?

      A: No. Any haziness after the installation would clear up within 12-24 Hrs.

      back to top

      Q: Is it re-usable?

      A: No, it is not re-usable. The protectors may deform and change in shape and size once they are removed thus rendering it unusable. They can be removed during the application procedure, if the protectors are still wet and haven’t settled on the device.

      back to top

      Q: Is it going to change the shape or size of my device?

      A: Never. Being just 0.2mm thick, Ultimate Shield Invisible Film does not add any bulk to your devices. In fact, the protectors are virtually invisible after application.

      back to top

      Q: Can I use charging cradles and docks with Invisible Film applied on my device?

      A: Yes, being just 0.2mm thick and custom cut, Invisible Film will not hinder with the docking functionality.

      back to top

      Q: Do you sell uncut film?

      A: No. Ultimate Shield only comes cut specifically for the devices it is designed for.

      back to top

      Installation

      Q: How do I install Ultimate Shield?

      A: Check out this detailed installation section.

      back to top

      Q: What should I be aware of before installation?

      A: Make sure to install in a clean, dust free space.

      back to top

      Q: Do i really need to use soap water solution for the Invisible Film installation process?

      A: Yes, but only on the shield, NOT on the device. A thin amount of moisture on the film is all that is needed during the installation process.

      The solution will allow the shield to easily slide into place and get the perfect alignment. So don't be frightened with this part of the process. Thousands of Ultimate Shields have been applied by our customers without any issues.

      back to top

      Q: Do i really need to have my device switched off for 6 hours after Invisible Film installation?

      A: Keeping your device switched off for 6 hours will give enough time for the Invisible Film to cure and set itself properly on the device. This would also ensure that any moisture formed while installing evaporates and any "cloudiness" or “haziness” disappears. Practically, leaving your phone switched off for just 2-3 hours should be fine, but we would suggest being extra careful for the first 6 hours..

      back to top

      Q: Is it removable after being installed?

      A: Yes. It is very easy to remove. Just start from one corner and peel away slowly.

      back to top

      Q: Does it leave any residue after being removed?

      A: No. It does not leave behind any residue after being removed.

      back to top


      Tempered Glass

      Q: What is Ultimate Shield Tempered Glass?

      A: Ultimate Shield Tempered Glass is a specially processed glass that is super strong and provides world-class protection from shocks and scratches.

      back to top

      Q: How durable is Ultimate Shield Tempered Glass?

      A: Ultimate Shield Tempered Glass has an incredibly strong surface. Sharp objects such as blades, knives, keys, scissors will not scratch the Ultimate Shield Glass.

      back to top

      Q: Will it affect the touch screen sensitivity?

      A: Ultimate Shield protects your screen without affecting your screens quality, image or touch.

      back to top

      Q: Will it make the screen hazy or unclear?

      A: No. It is crystal clear.

      back to top

      Q: Is it re-usable?

      A: In most cases when it is removed and reapplied, you will get the same bubble free result as the first application. But it is not guaranteed as the adhesive may weaken and therefore leave bubbles.

      back to top

      Installation

      Q: How do I install Ultimate Shield Tempered Glass?

      A: Check out this detailed installation section.

      back to top

      Q: What should I be aware of before installation?

      A: Make sure to install in a clean, dust free space.

      back to top

      Q: Is it removable after being installed?

      A: Yes. It is very easy to remove. Just lift from one corner using your fingernail and slowly remove.

      back to top

      Q: Does it leave any residue after being removed?

      A: No. It does not leave behind any residue after being removed.

      back to top


      Liquid Glass

      Q: What is Ultimate Shield Liquid Glass?

      A: Just like our original tempered glass, Ultimate Shield Liquid Glass is a specially processed glass that is super strong and provides world-class protection from shocks and scratches. But unlike our original tempered glass, Liquid Glass has been designed to be the perfect solution for curved edge screen phones where our original tempered glass will not work.

      back to top

      Q: How durable is Ultimate Shield Liquid Glass?

      A: Like our original tempered glass, Ultimate Shield Liquid Glass has an incredibly strong surface. Sharp objects such as blades, knives, keys, scissors will not scratch the Ultimate Shield Glass.

      back to top

      Q: Will it affect the touch screen sensitivity?

      A: Ultimate Shield protects your screen without affecting your screens quality, image or touch.

      back to top

      Q: Will it make the screen hazy or unclear?

      A: No. It is crystal clear.

      back to top

      Q: Is it re-usable?

      A: Unfortunately, it is not re-usable once it has been removed.

      back to top

      Q: Why is the Liquid Glass more expensive compared to the original Ultimate Shield Tempered Glass?

      A: Liquid Glass has been designed to be the perfect solution for curved edge screen phones. Making the best curved glass requires more advanced technologies and materials. Installation of the Liquid Glass also requires extra components such as a custom designed installation frame for some models, UV Led Lamp, the best quality Liquid Adhesive imported from Korea and other extras.

      back to top

      Q: Is the Liquid Adhesive harmful to the body?

      A: The Liquid Adhesive is not harmful but following good hygiene practices it is still advised to wash it off if it gets on your hands etc. The adhesive is dangerous if consumed. Please keep it out of the reach of children.

      back to top

      Q: Can the Liquid Adhesive cause any damage to the phone if it overflows?

      A: As most phones are now waterproof and this is a runny liquid like water, it won't enter the phone. Make sure to wipe it off when it overflows before curing with the UV Led Lamp.

      back to top

      Q: Can the UV Led Lamp cause any damage to the phone?

      A: The UV Led Lamp will not cause any damage to phones.

      back to top

      Q: Will the Liquid Adhesive fill in any previous scratches?

      A: Yes. Ultimate Shield Liquid Glass will hide any previous scratches and marks whilst providing further protection to the screen.

      back to top

      Installation

      Q: How do I install Ultimate Shield Tempered Glass?

      A: Check out this detailed installation section.

      back to top

      Q: What should I be aware of before installation?

      A:

      • Do not install in areas with direct sunlight such as open outdoors, near windows, under fluorescent light as the UV rays from sunlight and fluorescent light can harden the adhesive.
      • Make sure to install in a clean, dust free space.
      • Watch the installation video to better familiarise yourself with the installation process.
      • Install on a flat surface to prevent the liquid from spilling off the screen.

      back to top

      Q: What if the Liquid Adhesive leaks out from underneath the Glass?

      A: Simply wipe it away using the wet wipe included.

      back to top

      Q: What if there are air bubbles during installation?

      A: If there are air bubbles then do not use the UV Led Lamp to cure it. You will need another adhesive bottle to retry. Remove the glass and place it on a tissue or paper towel. Use a tissue to remove the adhesive from the phone and then use the wet wipe and cloth to dry. Do the same to remove the adhesive from the Glass. Then put the protective film back on the Glass. Contact us to send you another adhesive bottle so you can try again.

      back to top

      Q: What if the Liquid Adhesive dries around the edges of the phone and cannot be removed?

      A: Make sure to use the wet wipe after the first curing stage to wipe around the edges of the phone to remove any adhesive and prevent it from drying on the edges.

      back to top

      Q: Is it removable after being installed?

      A: Yes. It is very easy to remove. Just lift from one corner using your fingernail and slowly remove.

      back to top

      Q: Does it leave any residue after being removed?

      A: No. It does not leave behind any residue after being removed.

      back to top


      Payment and Ordering

      Q: What payment methods does Ultimate Shield accept?

      A: Ultimate Shield accepts all major credit cards and PayPal.

      back to top

      Q: I have a coupon/discount code. Where do i use it to get the discount?

      A: You can enter the code during the checkout process and apply the discount.

      back to top


      Shipping

      Q: How much is shipping?

      A: Shipping is FREE.

      back to top

      Q: When will my order ship?

      A: Most orders are shipped within the same or next day the order is received.

      back to top

      Q: How will my order(s) be shipped?

      A: Your order will be shipped using Royal Mail 1st Class within the UK and Royal Mail Priority Airmail to rest of the world. Royal Mail does not offer any tracking information for these services.

      The Invisible Film does not come in any expensive packaging or box. This allows us to offer fast FREE Shipping, so you save on postage costs.

      Invisible Film will be sent in a hard back envelope for protection.

      Our Tempered Glass will come in the Ultimate Shield retail packaging.

      back to top

      Q: How long does it take for the order(s) to arrive?

      A: Expected UK delivery is 1-3 business days and 5-7 business days worldwide.

      back to top

      Q: Do you offer international shipping?

      A: We ship worldwide.

      back to top

      Q: I have still not received my order. What shall i do?

      A: There are times when orders may be delayed in the post. We advise to wait an extra two days above the expected delivery dates to see if it turns up. You can also check your local Post Office to find out if they may be holding it.

      If you still have not received your order after giving it some ample time to arrive, please contact us for assistance.

      back to top


      Returns

      Q: What is Ultimate Shield's return and warranty policy?

      A: 60 Days Money Back Guarantee.

      Ultimate Shield offers a no hassle replacement and satisfaction guarantee. If you are not totally satisfied with your screen protector, just send back the used or unused protectors within 60 days of purchase and we will refund the FULL AMOUNT or replace it for free.

      Extended Warranty

      After 60 days if your protection develops any faults, we will replace it for free.

      * Only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error, items that peel off, come off, do no stick, break without reason or any impact. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.

      ** Warranty claims are limited to one per product ordered.

      ***Valid as long as the product has not been discontinued.

      back to top

      Q: How do i return an item?

      A: To return an item, simply email customercare@ultimateshield.co.uk stating that you would like to return the item and the reason for return and we will process your request asap.

      Ultimate Shield
      Studio 17 Longsight Business Park
      Hamilton Road
      Manchester
      M13 0PD

      The customer is responsible for all shipping costs related to returning the item back to Ultimate Shield.

      Once the item has been received, we will issue you a full refund, exchange or send out a replacement as required.

      back to top

      customercare@ultimateshield.co.uk